Mother made me take typing when I was 11. For six weeks at the beginning of summer I rode my bike to East High School and pounded away at a heavy-duty Underwood manual: asdfghjkl;' space, qwertyuiop space, jfj, kdk, sls. It's come in very handy, and this week I had a real-world lesson in why Mother was right.
Monday morning at the local Workforce Development Center. Workforce Development Center is what they call the place that unemployed people go for skills training, to use the computers and to scour the lists of job opportunities posted by local employers. I was there for computer training.
It might reasonably be argued that someone who keyboards at 70-80 words per minute and who has been using a computer for 20 years might not require training, but I thought I had a need. The business world is all about PCs and I'm a Mac person; Windows intimidated me. The unemployment folks told me that two classes, computer basics and beginning Word (as in Microsoft Word) would give me a rudimentary understanding of what I needed to know.
I presented myself at 8:20 a.m. at the Westside Workforce Development Center, located in the Richard T. Castro Human Services Center, a huge modern complex that houses a clinic, a childcare center and the City of Denver's Human Services offices. As institutional architecture goes, it's pretty nice. The floors were clean and the crowd fairly orderly. Since it's on Denver's west side, the largest number of users are Hispanic.
I check in at a desk by punching your social security number, "Your Social," on a keypad. The lady behind the counter asks, "You're Caroline?" and receiving affirmation, she hands over a pen to put my name on the class list. "Take a seat and someone will call you soon," she says. Less than five minutes later, instructor Al O'Hara starts calling names. There are about a dozen of us who follow him into a windowless classroom filled with Dell Pentium III computers. He asks us again to enter our "Socials," grab a manual and take a seat.
Looking around, I see that most of the class, like me, are in various stages of middle age. Although the information sheet specified "business casual attire," for most everyone except me, that means jeans and a t-shirt. There are a few baseball caps.
"Anybody here use a computer much?" he asks. I raise my hand and he inquires why I'm in his class. I give him my 30 second explanation, which he accepts with a shake of his head. Class begins with an explanation of hardware, software, the parts of a computer and the reasons people use them.
About 30 minutes into the hour he instructs us to open a program on our desktops, "Mavis Beacon Teaches Typing." Wow. Shades of seventh grade. Actually it's kind of fun taking the lessons and playing the games. It's clear that over the years I've stopped typing discrete letters and now type words. About 15 minutes into typing practice, Al comes over and asks me, "How fast do you type?" "About 80 words a minutes," I tell him. He shakes his head again. Other members of the class are still hunting and pecking around on their keyboard as Al moves on to the next lessons in the book.
After a short break, we move on and finish up the class with a demonstration and trial of Word. My lack of understanding of Windows notwithstanding, by this time I'm helping some of my classmates when they have questions. The gentleman sitting next to me has stopped just looking over at what I'm doing and started asking me questions. He's flirting a little bit with me.
Class wraps up right at Noon and I sign up for the afternoon Word class, then head out to Federal Blvd. to find something to eat. It's sunny and there are parents with kids playing out in the yard. Lots of folks are smoking and a few have brought lunches and are eating and visiting or reading. The only places I can see are a 7-Eleven down the block and a fast-food joint across the street. I choose the fast-food place and order a semi-healthful burger with lettuce and tomato and a limeade, pull out my book and read while I eye the crowd.
It's easy to see why people are fat. One guy walks away from the counter with four burgers, fries and a large drink. He's a heart attack waiting to happen. Plump mothers with plump children line up to buy their food; this place doesn't offer salads or non-breaded chicken or fish items. My gentleman friend from the class turns up and tells me he wondered where I'd gone after class. He'll be in the Word class, he says.
There's a new teacher, Kim, for the Word class. She's a peroxide blonde with a red shirt and red cowboy boots. Kim is a very engaging personality, but it's clear she hasn't gotten much training in how to teach this class. She's following the manual closely and has to pause to figure out the next steps. We're supposed to be typing in a memo and learning how to make changes. It's stuff like figuring out how to highlight text, cut, copy, paste. I'm really beginning to wonder why I'm here, since there's very little difference between Word for Windows and Word for Mac.
Al strolls in and Kim happily turns over the class to him, while she walks around the room, helping people. They're having trouble typing in the short paragraph and she volunteers to help them type it, just so the class can move on.
Al is moving on to demonstrations of how to justify text, change font styles and sizes and finally, how to use color. The clock is pushing toward four and I'm ready to go. Maybe home to practice Word? Compare my well-loved Mac to the PC I used all day?
If a potential employer asks me how my computer skills are, I won't feel like I'm fibbing if I say they're top-notch. My classmates are not going to be so lucky. Fortunately, you can take the classes at the Workforce Development Center over and over and over; many of those folks will have to, in order to compete for jobs.
Thanks, Mom. You were right about the typing.